BLOBFISH FEST IS BACK! 23 JULY 2022

Hop Citizen Beer Club FAQ

 Hop Citizen Login 

We are now welcoming Hop Citizens from both Near and Far!

See below for Frequently Asked Questions regarding your membership and reaping the rewards of being a Hop Citizen!

MEMBERSHIP

 How do I sign up in for the Hop Citizens Membership Program?

1. Head to https://hopnationbrewingco.eber.co/
2. Enter your details to create your account or buy/renew your membership.
3. Follow the prompts to finish registration.

Once registration is completed, you can start earning points and enjoy membership exclusive rewards and benefits! Membership cost is $80 for Far members and $90 dollars for Near members annually.

Can I switch tiers when I renew?

Yes! Go to "My Account", click renew and chose the alternative tier. 

I want to buy a membership as a gift.

Memberships are the gift that keeps on giving! Refer to the sign up instructions above, but make sure you provide all the details for the recipient upon purchase (first and last name of recipient, birthday, address for delivery, phone number and email address).

Can I still use my physical card?

We are shifting to digital membership, so your card can now be accessed from your phone (you can even save your card to your homescreen, just log in via your device and hit "Save Card"). If you are an existing member, you can still present your card at the tap room/brewery.

I didn't receive my Login/Sign Up PIN code.

If you’re unable to see your PIN, please do check your SPAM/FILTERED email inbox. However, if you are still unable to sign in or login; please do contact us via our form below and give us as much detail as possible so that we assist you the best that we can.

EARNING & USING POINTS

How do I redeem points? 

Online

  1. Login to our Shopify store (top right hand side of the website).
  2. Click on the widget to open your Membership account. 
  3. Select a reward and to offset total bill of purchase click > Use > Confirm > Apply Code. 
  4. Proceed to the shop, choose the reward item and carry on with payment as usual. Discount code is automatically added to the total purchase.
  5. Purchase completed with discount (reward) applied.

Offline - In Store (via tablet at taproom) 

  1. Tap on ‘Redeem’.
  2. Enter Member Mobile No. or Scan Member QR.
  3. Choose reward.
  4. Tap on redeem.

Members can check how many reward they have accumulated by logging into their Account on the Hop Nation Website. 

How do I get my 10% off purchases?

Online

  1. Login to our Shopify store (top right hand side of the website).
  2. Click on the widget to open your Membership account. 
  3. Click on "Rewards" > 10% off Online Purchases > Use > Confirm > Apply Code
  4. Proceed to cart and checkout as usual. Discount code is automatically applied to the total purchase.

Offline-In Store (via tablet at taproom) 

  1. Show your Hop Citizen Member card to the staff and they will apply the discount.

Where can I use points?

Through our online store and the tap room.

How do I earn points?

For every 1 dollar you spend at the tap room or online you earn 1 point. You can also receive points by referring a friend. Once they sign up you automatically get your points added.

What if I didn’t get my points added on my last purchase?

Contact us through the online form. Please make sure you have a copy of your transaction. We cannot not process points without evidence of your purchase.

Do points expire?

All points issued have a validity period of your 12 month membership period, so be sure to redeem your rewards before they expire!

Can I exchange points?

Points are strictly not exchangeable or refundable and can only be used to redeem rewards across our stores.

I have more questions

For further queries, please write to us below and we will be in touch within 48 hours.

Fill out my online form.
Close (esc)

LET'S BE FRIENDS!

Sign up to our mailing list below to be first to hear about all our latest releases, events and offers!

Are you old enough?

Please confirm that you are over 18

Search

Shopping Cart

Your cart is currently empty.
Shop now